Here are answers to the most common questions we receive:
(1) How will you acknowledge my order?
An email acknowledgement of your order will be sent to you almost immediately when you place your order to confirm that it has successfully been received. You will also receive confirmation of your credit card payment.
(2) Will my online payment/bank details be secure?
Yes, our credit card subscription payment system is secure and online transactions are verified by Secure Trading. Any information exchanged with any address beginning with https is encrypted using SSL before transmission.
(3) How long will the gift take to arrive?
If the gift is in stock it will take around 6-8 weeks. If it is out of stock it may take longer.
(4) When is my first issue due?
Your subscription will start with the next available issue. Your first issue may take up to 6-8 weeks to arrive depending on when your order is taken, in accordance within the magazine’s publishing schedule.
(5) Can I cancel my subscription?
Yes, you may cancel your subscription within 48 hours of placing it.
If you cancel your subscription within 48 hours of placing it, GreatBritishMagazines will provide a full refund. This is applicable to orders placed for US delivery within 48 hours of order. Please e-mail email@example.com to cancel a subscription.
(6) What if an issue doesn’t arrive?
Simply contact the relevant Customer Services team and they will check we have your correct address details and arrange for a replacement copy to be sent to you.
(7) What if a magazine arrives damaged?
Simply contact the relevant Customer Services team and they will arrange for a replacement copy to be sent to you.
(8) How do I change my address?
You can notify us of a change of address by contacting the relevant Customer Services team. Please remember to detail the magazine name and your subscriber reference number.
(9) Can I manage my Subscription online?
Yes, click the relevant renewal link. Here you will be able to find out when your subscription is due to run out and to renew your subscription.
(10) How do I renew the subscription?
We will send you a reminder before the end of the subscription.
If there's anything not mentioned above that you'd like more assistance with please don't hesitate to get in touch